Refund policy

Returns & Refunds Policy

Due to the hygienic nature of our skincare products, all sales are final once opened or used. Unopened, unused items in their original packaging may be returned within 14 days of delivery.

Damaged or Incorrect Items:

If you received a damaged, defective, or incorrect product, please contact us immediately at support@soraskins.com within 48 hours of delivery with your order number and photos of the item and packaging. We will gladly process a replacement or full refund for affected items.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a Sora Skins error or damaged goods. Original shipping charges are non-refundable.